Faq's

General & Services

Posta24 provides pack, ship, and postal services for private customers and businesses.

Our services include domestic and international parcel shipping, postal and registered mail services, professional packing, courier and express shipping coordination, and structured B2B shipping solutions.

Yes. Posta24 serves retail customers, SMEs, and international companies.

We support one-off shipments as well as recurring business shipping needs.

No. Posta24 is not a traditional freight forwarding company.

We focus on parcel shipping, postal services, packing, and logistics coordination through established courier and postal networks.

We cooperate with multiple well-known courier and postal service providers.

This allows us to select the most suitable option based on destination, delivery time, service level, and cost.

Shipping & Delivery

You can ship documents, parcels, and packaged goods domestically and internationally, provided the contents comply with legal and carrier regulations.

If you are unsure whether an item can be shipped, our team will advise you before dispatch.

Yes. Certain items are restricted or prohibited, including:

  • Dangerous or hazardous goods
  • Flammable, explosive, or toxic materials
  • Illegal or restricted items under local or international law

Restrictions vary by destination and carrier. Always check in advance.

Yes. We ship:

  • Within Hungary
  • Across the European Union
  • To non-EU destinations worldwide

Additional documentation and customs procedures may apply for non-EU shipments.

Delivery times depend on:

  • Destination
  • Selected service
  • Carrier
  • Customs procedures (for international shipments)

Estimated delivery times are provided before shipment.

Tracking is available for most courier and express services.

Where provided by the carrier, we share tracking details and assist with status inquiries.

Documentation & Customs

Required documents depend on destination and shipment type, and may include:

  • Commercial or pro forma invoice
  • Customs declaration
  • Shipment details (contents, value, purpose)

We assist with preparing and checking documentation to help avoid delays.

Customs clearance is handled by the relevant customs authorities or appointed service providers.

Posta24 supports customers by ensuring shipments are properly documented and prepared.

Yes. We handle domestic and international documents, registered mail, and official correspondence for both private and business clients.

Pricing & Volumetric Weight

Shipping costs are based on:

  • Actual weight
  • Size and dimensions of the parcel
  • Destination
  • Selected service level

For many courier services, volumetric (dimensional) weight is used.

Volumetric weight reflects the space a parcel occupies, not just its physical weight.

It is typically calculated as:

Length × Width × Height (cm) ÷ carrier factor

If the volumetric weight is higher than the actual weight, the volumetric weight is used for pricing.

Light but bulky parcels may cost more to ship because they take up more space in transport vehicles.

We help customers understand this before shipment to avoid surprises.

Packing & Preparation

Yes. Professional packing is one of our core services.

We pack shipments according to:

  • Destination
  • Carrier requirements
  • Nature and value of the goods

Proper packing reduces the risk of damage and delays.

Yes. You can bring items unpacked or partially packed.

We will assess and pack them appropriately on-site if needed.

Yes. We provide suitable packing materials depending on shipment requirements.

Dangerous Goods & Restricted Items

In general, dangerous goods are restricted and subject to strict regulations.

Some items may require special handling or may not be accepted by certain carriers.

Always inform us about the contents of your shipment in advance.

Dangerous goods may include:

  • Flammable liquids or gases
  • Batteries (especially lithium batteries)
  • Chemicals, aerosols, or pressurized containers

Rules vary by carrier and destination.

Undeclared dangerous goods may lead to shipment delays, rejection, fines, or legal consequences.

Accurate declaration is essential.

Insurance, Issues & Support

Insurance availability depends on the selected carrier and service.

We can advise on available options, especially for higher-value shipments.

Delays can occur due to customs inspections, weather, or operational issues.

We assist by monitoring shipments and providing updates where possible.

In rare cases of damage or loss, we guide customers through the carrier’s procedures, including documentation and claim submission where applicable.

Business Shipping

Yes. We support business clients with recurring shipments, structured processes, and centralized handling.

Please contact us to discuss tailored solutions.

You can request a quote by visiting our location or contacting us through the website.

Business clients with recurring needs can request tailored arrangements.